The healthcare industry can be challenging to navigate, even for a seasoned benefits administrator. That’s why Grand Rounds Health, a tech driven healthcare company, teamed up with Trustmark Health Benefits to offer a digital clinical navigation and advocacy solution for employers and their employees.
Tripp saw growth momentum in the market demand for virtual solutions to improve clinical outcomes and cost savings for individuals navigating their healthcare journeys. Carlyle provided the funding to expand and strengthen their existing offering with natural service adjacencies.
1. Boosts Self-Awareness
Before the COVID-19 pandemic accelerated demand for virtual solutions, digital healthcare services provider Grand Rounds Health already had momentum and a desire to expand its platform. Its clinically focused features include treatment decision support, personalized matching to high-quality in-network healthcare providers, world-class expert opinions, and cost transparency. To help bolster its suite of healthcare navigation capabilities, the company partnered with The Carlyle Group, which provides financing and strategic expertise, operational acumen, and broad market reach to support the growth of the business through natural service adjacencies and new solutions. The partnership also has the potential to increase member engagement by enabling Trustmark health benefits clients and members to leverage this wraparound healthcare navigation solution for claims and member service issues. The result is improved outcomes and clinical effectiveness, boosted member satisfaction, and significant cost savings.
2. Increases Knowledge
Besides building knowledge in the medical profession, ground rounds also help nurses build their skills. Nurses’ participation in nursing grand rounds (NGR) leads to professional growth and mastery of evidence-based practice. Furthermore, nurses at different levels of experience and education benefit from participating in NGR.
However, for NGR to be effective, it is imperative to conduct a needs assessment before deciding on topics. This will ensure that the content resonates with the constituent base and does not delve into subspecialty-specific matters that are of little interest to nonphysicians. Moreover, a needs assessment should determine how the information will be delivered to the constituents. NGR may be delivered in-person or remotely, through video conferencing. In-person NGR can be normalized through catering, advertising and explaining the benefits of the program.
3. Improves Decision-Making
Nursing grand rounds (NGR) are a means to facilitate clinical learning for nurses, which is essential to improve patient outcomes. It also cultivates nursing skills, reduces staff isolation, and promotes professional development (5).
NGRs enable nurses to learn from their colleagues and experts, and to make better clinical decisions based on evidence. However, a number of challenges exist in the implementation of NGR. These include attracting nurses to participate in NGR, normalizing NGR, catering, advertising, and incentivizing participation.
Tripp saw an opportunity to bolster the company’s existing suite of healthcare navigation solutions and natural service adjacencies with a virtual care offering that would connect members with the best-in-network providers and deliver expert medical opinions. This would further the company’s foundational mission of improving employee’s healthcare journey start to finish.