Talkdesk is a cloud-based omnichannel contact center solution. It offers a full suite of tools to help customer service teams deliver the best experience for their customers. Talkdesk also includes a range of automation and AI features that boost efficiency and performance.
Admins can access over 60 out-of-the-box integrations through Talkdesk AppConnect, which allows them to bring their favorite business tools right into the Talkdesk interface. This includes CRMs, live chat tools, and more.
1. Flexible Work Schedule
Talkdesk allows employees to work from home and provides a flexible schedule. The company also offers a mobile agent solution that lets employees use any device as a customer support tool. This makes it easy for workers to log conversations after each call and improves employee productivity.
In addition, the mobile app now displays a daily view of scheduled events on the “Your Schedule” page. It also supports the creation, edition, and deletion of blocks within shifts on the “Team Schedule” page. Additionally, date conflicts are now displayed during the creation/edition of a recurring event.
Talkdesk’s omnichannel contact center and workforce management platform, Calabrio ONE, is used by companies to drive a superior customer experience through better forecasting, scheduling, and people management. It enables them to deliver the right experience, to the right agent, at the right time.
2. Paid Time Off
Talkdesk is a leading cloud contact center platform that delivers omnichannel support, workforce management, and customer experience analytics. It is one of the first next-gen platforms that have a proven track record of moving the needle on critical SLA metrics, including CSAT improvements of up to 19%, agent productivity increases of up to 20%, and time-to-answer reductions of up to 23%.
Talkdesk provides its customers with over 60 software integrations through its AppConnect marketplace, as well as popular collaboration tools like Slack, Microsoft Teams, and Google GSuite. Additionally, Talkdesk natively integrates with the sales and customer service applications like Salesforce and Zendesk. It also offers a powerful, user-friendly Callbar that allows agents to communicate with customers and coworkers from any application, whether they’re at their desk or on the go.
3. Health Insurance
Talkdesk offers health insurance benefits to all full-time and part-time employees. Employees can choose from a wide range of plans to meet their needs. The company also provides a wellness program to encourage healthy living.
Talkdesk’s Proactive Outbound Engagement Suite features power, predictive, and preview automated dialer modes to boost first contact resolution rates and prevent agents from having to place callers on hold. Additionally, the software enables admins to verify and prioritize call lists, filter out busy signals and disconnected lines, and assign blended agents within a single platform.
Embedded in the agent desktop, Talkdesk’s eGain Knowledge Hub elevates the performance of agents by providing conversational AI guidance and self-service options that help customers find the answers they need faster (and avoid waiting for callbacks or on hold). In addition to historical contact center analytics, the software’s omnichannel feedback tool provides real-time response streams to improve key processes ASAP.
4. 401(k) Retirement Plan
Talkdesk is one of the leading customer experience software companies in the industry. With more than $498 million in funding, a $10 billion valuation, and numerous awards, the company continues to grow by focusing on providing customers with world-class solutions that improve their overall contact center experience.
Founded in 2011, Talkdesk provides cloud call center technology and AI-based agent support to help businesses enhance their customer interactions. Using caller ID, skills-based routing and customizable data, the platform connects callers with the most qualified agents for each individual request.
The company’s 401(k) retirement plan is a defined contribution plan that allows Participants to save for retirement by deferring a portion of their pay into an individual account. The plan also permits Participants to choose the investments that go into their accounts.
5. Flexible Spending Account
Talkdesk offers flexible spending accounts for employees. This is a great way for employees to get the benefits they need without worrying about budget restrictions.
Talkdesk helps businesses improve customer service by providing analytics and tools to help manage the call center. The software can help identify customer issues, provide feedback to customers, and improve agent performance. It can also track trends in customer interactions and deliver actionable insights to the organization.
The software is available in several plans, including the CX Cloud Essentials, CX Cloud Elevate, and CX Cloud Elite. Talkdesk has a high level of automation and AI, omnichannel communication, and advanced historical and real-time analytics. It also has a variety of scalable add-ons, making it an excellent option for large contact centers.